Service Delivery Systems
Service Delivery Systems are the pathways within the education institutions that provide student services to the student population. They can include Admissions, Financial Aid, Student Services, Academic Advising, Facilities, and Faculty. Students often become frustrated with the delivery systems when they are not able to achieve their educational objectives in a timely manner due to the quality of service provided by the different departments and across the institutional highway. Seamless Service Delivery Systems are important because the eliminate or reduce the campus runaround that many students experience that can have a direct impact on enrollment, attrition, and retention.
Seamless Service Delivery Systems is a book that provides information on how to significantly reduce student frustration by developing a seamless service system that prepares staff with the knowledge to be able to assist students in a quality manner thereby providing the level of service that many students need and almost always expect from the service delivery departments.
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